Privacy Policy

Personal information is any information that could be used to identify you or another individual. We collect personal information from you in a number of different ways; you may share that information with us, or we may collect it using other means.

What personal information do we collect?

Information You Share With Us

We collect personal information that you share with us when you contact us or interact with us through our website, apps, email, phone or otherwise.

You can decide not to provide certain information, or ask that any information you have previously shared is removed.

Through these interactions you may share with us: your name, address, e‑mail address, contact number and payment information. You may also share details of other people; for example, if you have bought a Robera Canada product for that other person or if you register another person for a Robera Canada app. In those circumstances, you will need to check with that person that they are happy for you to share their personal information with us, and for us to use it in accordance with this privacy policy.

Information From Robera Canada Products And Apps

As well as the personal information you share with us about yourself and your Robera Canada product, we may collect and handle personal information directly from your Robera Canada connected products and Robera Canada apps. A connected product is a Robera Canada product that is “smart”, internet enabled or operated through a Robera Canada app.

We may collect information about your use of our connected products or apps, to help us optimise their performance and your experience of using them. We may also collect internet protocol (IP) and/or media access control (MAC) identifier information about your mobile device.

Some of the information we collect from your use of our connected products and apps may enable us to determine the location of your connected product. This data is collected so that we can understand the location and environmental conditions in which your connected product is operating; for example, by giving an indication of the environment in which it operates, which helps us to optimise the performance of the connected product. Some of our connected products may not be able to operate without collecting location information, or other personal information, and so by registering for the app and using a connected product you agree to this use of the information.

Information from your online interactions

We collect and handle information from all visitors to our websites, whether you actively provide us with that information or merely browse our websites. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites.

We use this information so that we can see how long our websites take to load, how they are used, the number of visitors to the different sections of our websites, and what information visitors look at most. We also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites; for example, on Google, YouTube or on social media.

That information is predominantly collected through our use of cookies and similar technologies.

Cookies

When you use our websites we may also use information collected by cookies.

“Cookies” are small text files that websites save onto your device via your web browser.

Some cookies that we use at Robera Canada will collect personal information about you. Any personal information that is collected will be used in accordance with this privacy policy.

By continuing to use our websites, you accept that cookies may be set on your device.

How do we use your personal information?

Information you share with us

We use the personal information you share with us in the following ways:

To respond to your queries and requests
To communicate with you
To provide services and support for our products
For customer satisfaction surveys and to allow us to improve your experience should you need support from one of our experts
To provide updates to you about any changes to Robera Canada’s policies, terms and conditions and any other matters which we may need to tell you
As long as you are happy for us to do so, to tell you about our other products and services
To provide you with essential service updates about your Robera Canada products
In combination with personal information we collect from Robera Canada products and apps, information about how you engage with our e‑mails and information from your online interactions, for profiling and statistical analysis; and
To customise and improve the way that you shop with us in the future

Email Communications

As a user of our products or services, we will send you support communications by e‑mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that’s happening at Robera Canada which we think you might like to know about; whether it’s our latest product announcements, owner offers or upcoming events, we want to make sure you’re happy with the communications you receive from us.

You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled How can you change the way that we contact you?

Social Media

We love interacting with you on social media. You may use social media to contact us about your Robera Canada products, or to let people know what you think about your Robera Canada product. We review publicly available social media and online sites to get a better understanding of what people are saying about us, and our products, technology and services, and to assist consumers who prefer to contact us through social media.

The information we collect from social media and online sites sometimes includes personal information that has been put online and is publicly available. We make sure any information we use is properly credited to its source or is made anonymous.

These online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.

Other Uses

We also use your personal information:

To assist in any disputes, claims or investigations relating to your Robera Canada product or warranty matters
To detect and prevent fraudulent transactions
To comply with our legal obligations.

How do we protect your personal information?

We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled.

Data transfers, storage and the global handling of your personal information

Robera Canada collects personal information in the country in which you live. We then host and store that information in supported data centres. Those third parties that we share your personal information with may handle or transfer your personal information to other countries in which they have facilities.

By submitting your personal information to us, and by using our websites, apps or connected products, you agree to us transferring, storing and handling your personal information in this way.

Children

Robera Canada’s websites, apps and products are not directed at children. We do not knowingly collect any personal information from children.

If you are a child, please do not attempt to become a registered user of our websites, apps or products or otherwise provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.

If you are aware of a child who has provided their personal information to us, please contact us at info@roberagolf.ca

Changes to this Privacy Policy

We will review and update this privacy policy at least once a year and will note the date it was last updated below.

If we change our privacy policy, we will post the details of the changes below. If we have your e‑mail address, we may also e‑mail you with information on those changes. If we need to, we will also ask you to confirm that you are happy with those changes.

We stand behind the commitments we have made. We will never change our policies and practices in a way that will offer less protection for personal information than we already have about you without your consent.

Contact Us

If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email our Privacy Team at info@roberagolf.ca and we will get back to you as soon as possible.